Feel free to reach out to us!
Find quick answers to common questions
Press & drag to view
- It's a renewed product: The refurbished product has been professionally inspected and tested to work and look like new. There will be no visible imperfections on the product.
- DuoRoller Brush. Introducing the latest in Roborock’s cleaning technology, designed to enhance vacuuming performance on carpets, ensuring fewer hair tangles, and providing a hassle-free cleaning experience. With two rubber brushes and a 20% increase in the hair pickup rate, flawless floors are guaranteed.
- Vacuum and Mop Simultaneously. Q8 Max can vacuum and mop simultaneously to capture fine dust that vacuuming alone might miss. With 30 water flow level options, you can adjust the flow to meet your specific cleaning needs. Additionally, Q8 Max features a detachable design for versatile cleaning needs, letting you mop, vacuum, or do both.
- 5500 Pa Suction. The impressive HyperForce suction power has been upgraded to 5,500 Pa, allowing Q8 Max to easily remove dirt and pet hair from different floor types, leaving you with a spotless living space every time.
- Obstacle Avoidance. Clean hassle-free. Obstacle Avoidance detects and avoids objects on the floor easily, so you don't have to pick them up before starting a cleanup. By suggesting No-Go Zones for stairs and easy-to-get-stuck places, the Q8 Max prevents mishaps, allowing you peace of mind while it navigates your home.
- Smart Navigation: PreciSense LiDAR Navigation. With detailed and accurate maps, the Q8 Max is enabled to identify the most efficient route to navigate and optimally clean your home.
- 3D Mapping. Create a 3D map of your home for a more accurate layout to get an optimal cleaning route. You can add furniture and even select floor materials in each room, letting you build and view your home virtually.
- Easy-to-Use App. Get more from your robot vacuum with easy-to-use features that are a tap away in the Roborock App.
FAQs
Product & Usage
1. Are KRANK tools built for professional use?
Yes, all our tools are engineered for heavy-duty performance and long-term reliability.
2. Are KRANK tools safe to use for beginners?
Yes, our tools are designed with safety features and easy handling in mind.
3. Can KRANK tools be used in extreme conditions?
Yes, they are tested to perform reliably in demanding environments.
Maintenance & Accessories
1. What maintenance is required for the tools?
Regular cleaning and proper storage are usually enough to keep your tools in top condition.
2. Can replacement parts or accessories be purchased separately?
Yes, we provide compatible parts and add-ons to extend the life of your tools.
3. Do you provide instruction manuals or usage guides?
Every tool comes with a detailed user manual, and digital guides are available online.
Warranty & Guarantee
1. Do the tools come with a warranty?
Every KRANK tool includes a 1-year warranty, with extended options available on select products.
2. How do I register my KRANK tool for warranty coverage?
You can register online using your product serial number for faster support.
3. What does the warranty cover?
It includes defects in materials and workmanship under normal use conditions.
4. Is there an option to extend the warranty?
Yes, extended warranty plans are available for select tools at checkout.
Purchasing & Support
1. How fast is shipping and delivery?
Orders ship within 24 hours, and delivery typically takes 3–5 business days.
2. Do you offer bulk or corporate purchasing options?
Yes, KRANK provides special pricing and packages for business or team orders.
3. How can I contact customer support if I need help?
You can reach our support team by email or phone — we’re here to assist you.
Can’t find your answer?
Recently viewed
Last seen items